Terms and Conditions
As all pieces are handmade by Hayley, please allow a usual delivery time of 1-2 weeks from the date of order. This is dependent on whether those pieces are in stock. If items need to be made to order this may take longer. More complex designs made on commission may require additional time depending on complexity.
All items are made to order if not in stock.
All HBJewellery items will require a signature upon delivery for security reasons and will be delivered via Royal Mail services which is a tracked and insured .
Class Signed for = £3.00
1st Class signed for =£5.00
Special delivery (Recommended)* =£7.50
*Special delivery is recommended because all items are fully insured.
1st and 2nd class postage my not insure to the full value of the items purchased.
Your order will be dispatched in an unbranded external envelope or parcel.
Jewellery is packaged in a box made from recycled material, which has a luxury interior and covered with ribbon and a branded sticker. This is then covered in the outer envelope or parcel.
Please be aware that the prices on items made by HB jewellery are Subject to change due to the constant change in the price of materials needed to make the items.
It is the responsibility of the customer to ensure they have ordered the correct ring size. It is possible to resize some ring designs, however, please be aware this may incur a charge of £15. Any postage costs are the responsibility of the customer.
Any unworn stock items are eligible for return up to 2 weeks from the date of receipt. Customers will need to ensure return items are posted using special delivery, fully insured. Please also include proof of purchase. Any original postage costs cannot be refunded.
Please be aware that any bespoke items made to order are exempt from any refund or exchange.
On the rare occasion that a parcel arrives with a fault, please notify us immediately and we can arrange a replacement or refund. Should the parcel arrive damaged or opened please do not accept the delivery and notify us immediately to arrange a replacement?
Faulty items will only be eligible for return if a manufacturing fault occurs within 3 months of the delivery date. These items will be assessed by us and any damage that is deemed accidental damage or fair wear and tear will not be accepted as faulty.
Hayley offers a repairs service for these items, for a fee plus any postage costs.
For all commissioned work a deposit is required to secure the order. This is a non-refundable deposit of 50% to show commitment to the time and work gone into creating a bespoke one-off unique piece.
Until full Payment is secure the item will remain the property of HB Jewellery.
Online Order Cancelation
If you wish to cancel an order placed online at hb-jewellery.co.uk please contact our Hayley@hb-jewellery.co.uk.
Please note that once your order has been dispatched, we are unable to cancel it. Once you have received your order, you can return it within 2 weeks.
All transactions are handled by a secure online independent payment service provider. We accept payment online by Visa, MasterCard, Amex, Maestro and Electron.
Payment can also be made using Paypal